Overview
At Business Review Cards NZ (operated by Thrive Local NZ Ltd), we want every customer to be satisfied with their purchase. Because our cards are custom-programmed specifically for each business, our refund policy reflects the bespoke nature of the product.
Please read this policy carefully before ordering. By placing an order you agree to these terms.
Quick Summary
| Scenario | Refund Available? |
|---|---|
| Card not yet programmed — you cancel before programming begins | Full refund |
| You provided incorrect information and card was programmed incorrectly | No refund — new card at full price |
| Your business isn't on Google yet when we check | Order held, or full refund |
| We can't reach you to confirm details within 14 days | Refund less $7 admin fee |
| Postage / shipping charges | Non-refundable |
| Card doesn't work on arrival, or chip fails within 12 months | Free replacement |
| Google changes the review link for your business within 12 months | Free replacement |
| Change of mind after card is programmed | No refund |
1. Custom-Programmed Products
Each NFC card is individually programmed with your specific Google review link and locked before shipping. Because the card is personalised to your business, it cannot be resold or reprogrammed for another customer once your order has been fulfilled.
For this reason, we do not offer refunds or exchanges on programmed cards unless the fault is ours.
2. Incorrect Information Provided by Customer
If you don't provide a Google Maps link, we confirm your Google listing with you before programming. If you provide a link, confirm a listing, or provide other details that turn out to be incorrect, and we program your card based on that information, we are not liable for the error. A new card will need to be ordered at the full purchase price. Please carefully check all information before submitting your order.
It is your responsibility to ensure that:
- Any Google Maps link you provide, or listing you confirm with us, is the correct one for your business
- Your Google Business Profile is active and verified at the time of ordering
- All contact and delivery details are accurate
3. Business Not on Google Yet, or We Can't Reach You
If we check and your business isn't on Google yet, we'll contact you before programming anything. We can hold your order until your listing is live, or give you a full refund, including shipping. It's your choice.
If we can't reach you to confirm your Google listing or other required details within 14 days of your order (we will try email and phone), we reserve the right to cancel your order. In this case, a refund will be issued less a $7.00 NZD administration fee to cover our processing costs.
4. Postage & Shipping — Non-Refundable
If an order is returned to us due to an incorrect address provided by the customer, reshipping will be charged at the standard shipping rate.
5. Our Guarantee: Faulty Cards & Google Link Changes
Every card is tested before it's posted. We'll replace your card free if:
- it doesn't work, or is programmed incorrectly due to our error, when it arrives (tell us within 30 days of receiving it);
- the chip stops working within 12 months of normal use; or
- Google changes the review link for the same business within 12 months of your order.
To make a claim, contact us at support@businessreviewcards.co.nz. We will arrange a replacement card or full refund at no cost to you.
Please include your order details and a short video of the card being tapped and not working, plus a photo of both sides of the card.
6. Change of Mind
Because our cards are custom-programmed for each business, we do not accept returns or offer refunds for change of mind once the card has been programmed.
If you contact us before programming has begun, we may be able to cancel your order and issue a full refund. Please contact us as soon as possible at support@businessreviewcards.co.nz.
7. Consumer Guarantees Act (NZ)
Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act 1993. If you are purchasing for business purposes, the Consumer Guarantees Act may not apply.
8. How to Request a Refund
- Email us at support@businessreviewcards.co.nz
- Include your order number and the reason for your request
- Attach any relevant photos if the issue is a physical defect
- We will respond within 2 business days
Approved refunds are processed back to the original payment method via Stripe and may take 5–10 business days to appear depending on your bank.
9. Contact
📧 support@businessreviewcards.co.nz
🌐 businessreviewcards.co.nz
🏢 Thrive Local NZ Ltd, New Zealand